LEGAL

Returns and Refunds

Every product we make is printed to your specification. This policy explains what happens if something goes wrong with your order and how to reach us to fix it. It is part of our Terms and Conditions.

Last updated: September 25, 2026

1. Custom products and change-of-mind returns

Because each item is produced to order with your artwork, size and material, we cannot accept returns or exchanges for a change of mind, ordering the wrong size or quantity, or artwork errors that were visible on an approved proof.

2. Before production: changes and cancellations

You can change or cancel your order at no cost at any time before you approve your proof, and we will refund you in full. Once you approve the proof, your job goes into production and can no longer be cancelled.

3. Damaged, defective or incorrect orders

If your order arrives damaged, defective, or materially different from the proof you approved, we will make it right. Contact us within 7 days of delivery with:

Your order number
Photos of the product showing the problem
Photos of the packaging and shipping label (for shipping damage)

Please keep the products and packaging until we have reviewed your claim. Where the fault is ours, we will reprint the affected items at no cost or refund them, at our option. Reprints and refunds cover the affected portion of the order.

4. What is not considered a defect

Slight color differences between your screen (RGB) and the printed product (CMYK), or small variation between print runs
Spelling, layout, sizing or placement that matched the approved proof
Issues caused by incorrect installation, application to an unsuitable surface, or improper care
Delays caused by the carrier, weather or an incorrect shipping address

5. Lost packages

If tracking shows your package as lost, contact us and we will open a claim with the carrier and work with you on a reprint or refund.

6. How refunds are issued

Approved refunds are issued to the original payment method. Once processed, it usually takes 5–10 business days for the refund to appear on your statement, depending on your bank.

7. Contact us first

If there is any problem with your order, please contact us before opening a dispute with your bank. We answer quickly and in most cases can solve it with a reprint or refund.

We make it right

Something not right with your order?

Email info@octopusdigitalprint.com
or call +1 (786) 778-5446, Monday to Friday, 9am – 6pm ET.

Returns and Refunds

1. Custom products and change-of-mind returns

2. Before production: changes and cancellations

3. Damaged, defective or incorrect orders

4. What is not considered a defect

5. Lost packages

6. How refunds are issued

7. Contact us first

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